How to re-install your VPS
To reinstall your server, you must login to the VPS control panel at https://vps.hosthatch.com
The access details for the VPS CP are in the "VPS ready" email, which you will have received when ordered the server. You can read sent emails under the "Emails" tab in portal too. Note that these details are not the same as the access details for portal.
The reinstall feature in portal does not work currently and you should use only the VPS CP for this.
If you see any issues, please contact support.